Your Patient Journey
Help a prospective patient or family member understand a patient journey can help demystify what can be a stressful and not easily understood process.
Often patients and carers only want a 10,000 foot view, what are the stages or a basic overview.
Types of Patient Journeys
Obviously for websites that include multiple conditions and treatments, a Patient's Experience or Journey may vary considerably. However, sometimes a simple explanation of the basic steps or stages. can help build a patient's understanding
Key Elements of a Patient Journey
Initial Consult
- History
- Symptoms
- Reviews
Diagnosis
- Types (radiology, pathology
- Symptoms
- Reviews
Review
- Multidisciplinary Review
- Other Consultants
- Second Opinions
Choice
- Approach Tabled
- Risks & Complications
- Discussed or Decided
Preparation
- Assessments
- Treatments
- Preparations
Pre Op
- Information
- Diet & Meds
- Logistics
Day of Surgery
- What expect
- Arriving
- Registration
During Surgery
- Anaesthetics
- Surgery
- Duration
Post Surgery
- Recovery
- Stay in Hospital
- Discharge
Recovery Care
- Care Plan
- Reviews & Follow Ups
- Diet & Exercise
Remission
- Rehabilitation
- Consultations
- Meetings
Recurrence
- Information
- Elements
- Choices
Examples of Patient Journey
While words and numbers are useful often a simple graphic with a link to more detail.