Beeple is a SaaS scale-up founded in 2016 to make flex staff scheduling realtime, efficient and people-oriented. Since then, Beeple is active around the world and available in multiple languages. From English, Dutch and Spanish to German, Traditional Chinese and Arabic. We are still looking to grow faster than ever with a global aspiration.

• Training new customers: make your customer feel the first added value of the tool, through training and follow-up moments
• Support your customer with tool knowledge, technical issues, logic questions, extra systems and our ecosystem such as apps, integrations or reports in Excel, BI tool
• Create impact with your customer by determine milestone moments to get more out of the tool and deep dive into the use case
• Growth your customer by regularly planning brainstorm sessions and evaluation moments and getting to know them more deeply
• Discover and implement new releases and functionalities at customers
• Create upsell opportunities with your customers and report to colleagues or close them yourself
• Support Power Users at partners with the start-up of internal projects and customers
• Explain features and modules in a simple and clear manner so that new users can quickly get started with Beeple
• Give webinars about (new) features or share tips & tricks with customers
• Making manuals or videos with focus on content and design
• Report bugs and feature requests to the product team and follow up
• Listening empathically to customer complaints and handling and escalating them when necessary with appropriate professionalism
• Understanding your customer and thinking along with the customer to increase impact with an analytical view
• You provide support to your customer throughout the entire life cycle (onboarding, impact, growth, contract renewal, ...)
• Support line assistance to answer client requests via chat, mail and telephone in multiple languages
  

You would perfectly fit into our team, with following qualifications:

• A drive for the happiness of our customers
• Passion to help customers and to be in contact with customers (1st line and 2nd line)
• Give energy and pass this positive vibe on to your customers
• A healthy sense of discovering new applications, software or features. Discover it yourself and understand the logic of a tool
• Good communication skills, including being able to listen well with the necessary empathy
• To be able to provide workshops and training courses in a structured, clear and clear manner
• Being creative and problem solving
• Technical insight into SaaS tooling (configuration level)
• Be proactive towards customers and colleagues
• Want to develop a professional relationship with customers
• Flexibility for your customer and make your customer feel welcome
• Multilingualism (NL, FR, EN), additional languages are a plus
• Being able to work independently and in a team, take ownership of your own customers and agenda

It is an advantage when you have experience in/with:

• using or supporting HR tools
• the HR sector
• the Winning by Design methodology
• SaaS Tools

You have passion for life and Beeple

• Training new customers: make your customer feel the first added value of the tool, through training and follow-up moments
• Create upsell opportunities with your customers and report to colleagues or close them yourself
• Understanding your customer and thinking along with the customer to increase impact with an analytical view
• You provide support to your customer throughout the entire life cycle (onboarding, impact, growth, contract renewal, ...)
  
• Each day is a new adventure and you are going to conquer the world.

• High growth, fast-paced work environment
  
• Friendly, fun, and collaborative team-based work environment
• Fully stocked fridge and cold brew
• Fun, creative, open, award-winning work space
• Flexible in working from home