QUALITY
QUALITY
QUALITY ASSURANCE
To ensure the highest quality of our translation services, language editing, certification (court interpreting services), as well as other related services, we implemented the quality management system according to ISO 9001:2015 and ISO 17100:2015 standards.
Our system was certified by the independent certification body, Bureau Veritas, which also carries out regular audits to make sure all ISO 9001:2015 and ISO 17100:2015 requirements have been met at VERBA CENTAR d.o.o.
VERBA has quality management system implemented in the translation processes since 2009.
BUREAU VERITAS certification - ISO 9001:2015
Certificate confirming that there is a quality management system in place at VERBA, one that is also regularly upgraded.
- Fast response to all inquiries
- Confidentiality
- Filing and archiving
- Customer satisfaction and complaint management
BUREAU VERITAScertification - ISO 17100:2015
Certificate confirming professional qualifications of translators and revisers, appropriate technical resources, quality management and management of all translation processes, from order to delivery.
- Qualified translators with long-term experience in the specific translation field
- Revisers as another pair of eyes checking the translation
- Terminology management
- Translation graphic design management
- File format management
- Experienced project managers
QUALITY MANAGEMENT SYSTEM
Every client is important to us – whether they are an individual who needs a translation of a single document or a large corporation that orders large volumes of translations. Our business primarily grows thanks to positive reviews and client referrals. This is why we develop and constantly improve our quality system, including but not limited to:
- Selecting translators whose qualifications and experience in a particular field of translation best suit a specific project
- Additional checking of translations
- Professional project management for the purpose of planning, meeting deadlines, following project-specific instructions, organising additional checks
- Management of specific domain and client terminology
- Special software tools for translation quality assurance (consistent terminology, punctuation, spelling, typography, formatting)
- Continuous professional development
- Measurement of business results
- Customer satisfaction measurements